Kannal Solutions Sdn. Bhd. (KSOL) is the subsidiary of the Kannaltec Group, a Mesdaq-listed company. The principle business of KSOL is to provide outsourced call centre facilities and services for the customers. Being in the call centre business, KSOL main challenge lies in systematic management of multiple outbound activities, telemarketing sales representative, sales report and electronic data interchange.
Netster Consulting Asia was engaged to value-add to its core business by implementing an outbound solution – RapidCRM Outbound. The solutions has built-in features which meets the requirements of various industrial, hence KSOL can immediately deploys the system to support its customer primarily in the field of banking, insurance and media, without any major customization. The solution allows relative uncomplicated handling of outbound campaign activities and sales leads. The result was apparent where increases your agent’s productivity as compared to manual dialing or tracking.
For KSOL banking clients, the outbound system provides support for credit card enrollment with the leads manager, which, aside from tracking and recording data of the card holders, but also keep track of their status, feedback, and also email them any offers and promotions available. Most of all, it also helps in uploading and cleansing call lists to avoid duplication of same customer. The solution helps track and assign leads to each agent, thus making the job easier for each TSR. With the integrated call manager, agent can track and update outbound calls, manage schedule, create call list for follow-up calls, track rejection cases..
To date, RapidCRM Outbound has successfully assisted KSOL in various key accounts such as Lonpac insurance, CIMB bank and Astro to name a few. RapidCRM Outbound truly enables our client in effective monitoring of agent's productivity, performance and making critical decisions. |