Estate123.com is one of leading online property portal with presence in Malaysia, Hong Kong and Vietnam. Since startup, estate123.com has since gain popularity and influence in commercial and residential advertorial spaces. Boosted with an average of more than 3,000 unique visitors per day, estate123.com owes its success to effective online marketing and SEO effort.

The achievement it has today is definitely not without hurdles. Just like all other web businesses, success is not warranted just by having huge investments thrown into building a complete portal. In 2008, Matrix Invent MSC, the owner of Estate123.com, engaged Netster Consulting Asia to provide online marketing consultancy services. By applying appropriate SEO strategy, content management, and advertorial activities, the effect became apparent. Within 6 months of ongoing consultancy and effort, estate123.com has seen its web traffic increased by more than a hundred times. It has also obtained a page rank 6 rating by Google, the highest ranking among its major competitors.

This case study reflects the importance of online marketing to a successful web business. Netster Consulting Asia definitely proves its capability in helping customers to achieve exponential growth with effective combination of effort in online marketing and content management. We are committed in helping you to maximize your web exposure while keeping your startup investment low.

Zuellig Pharma is a leading pharmaceutical distribution specialist in the Asia region, serving 15 countries throughout 6 decades. Being an inter-regional distributor, one of the main challenges will be keeping track and handling over hundreds of feedbacks from every region and resolving them efficiently.

To overcome this challenge, Zuellig Pharma Malaysia (ZP) sees the need to have a system to assist in handling customer and principal feedbacks / complaints. ZP adopted the RapidCRM Helpdesk solution and within months of implementation, ZP already observed an improvement in service turnaround time in relate to customer and principal support. Feedbacks are recorded and stored in a database as individual docket files, then each file is assigned to appropriate stakeholders to deal with. Issues that could be be resolved are escalated, allowing supervisor to reassign to another departments. RapidCRM Helpdesk gives all users a clear dashboard view on all cases especially on outstanding cases, which is crutial in ensuring all aging cases are resolved within the defined service level agreement.

RapidCRM Helpdesk enables ZP handles hundreds of inbound feedbacks daily without any hassles. Zuellig Pharma is also adopting our helpdesk solution in its Singapore operation since the successful deployment in Malaysia. Retaining customers, forming and maintaining long-term customer relationship is the most important factor when comes to implementing a CRM solutions, and this case study proves that RapidCRM has live up to its expectation in helping client to increase helpdesk support efficiency.

Kannal Solutions Sdn. Bhd. (KSOL) is the subsidiary of the Kannaltec Group, a Mesdaq-listed company. The principle business of KSOL is to provide outsourced call centre facilities and services for the customers. Being in the call centre business, KSOL main challenge lies in systematic management of multiple outbound activities, telemarketing sales representative, sales report and electronic data interchange.

Netster Consulting Asia was engaged to value-add to its core business by implementing an outbound solution – RapidCRM Outbound. The solutions has built-in features which meets the requirements of various industrial, hence KSOL can immediately deploys the system to support its customer primarily in the field of banking, insurance and media, without any major customization. The solution allows relative uncomplicated handling of outbound campaign activities and sales leads. The result was apparent where increases your agent’s productivity as compared to manual dialing or tracking.

For KSOL banking clients, the outbound system provides support for credit card enrollment with the leads manager, which, aside from tracking and recording data of the card holders, but also keep track of their status, feedback, and also email them any offers and promotions available. Most of all, it also helps in uploading and cleansing call lists to avoid duplication of same customer. The solution helps track and assign leads to each agent, thus making the job easier for each TSR. With the integrated call manager, agent can track and update outbound calls, manage schedule, create call list for follow-up calls, track rejection cases..

To date, RapidCRM Outbound has successfully assisted KSOL in various key accounts such as Lonpac insurance, CIMB bank and Astro to name a few. RapidCRM Outbound truly enables our client in effective monitoring of agent's productivity, performance and making critical decisions.

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