Introduction

This solution serves as a sales tracking system, allowing relative uncomplicated handling of sales enquiries and leads. RapidCRM Outbound increases your agent’s productivity as compared to manual dialing or tracking. It can be easily integrated as part of a call centre solution to assist management in monitoring agent's productivity, performance and making critical decisions.

The advantages of Netster RapidCRM Outbound are:
- Designed as integrated Call Centre Solution for outbound calling.
- Increase agent productivity with automated call dialing and tracking.
- Built in Telemarketing, market research, customer response and campaign management.
- Supports multiple communication channel with voice, email, fax, web chat and collaborative browsing.
- Centralized control on potential customer database and lead conversion.
- Computer Telephony Integration (CTI) ready.
- Supports fax server integrations.

Core Features

The CRM Outbound serves as a sales tracking system, allowing relative uncomplicated handling of sales enquiries, as well as follow-up on leads; increases your agent’s productivity compared to manual dialing or tracking. All these solutions can be customized with add-ons to meet your utmost requirement. Main functions of the module are as the following:

• Campaign Manager
  Manages the general overview of the campaign.

• Leads Manager
  Monitor your leads and recording their data.

• Calls Manager
  Deals with everything related to the outbound calls, replies and data gathered from the calls.

• Report Manager
  This function compiles and archive reports from the Outbound System, as well as report analysis.