CRM - Customer Relations Management System

Introduction

Sales enquiries, customer complaints, support tracking and incident management are some of the things that will require an effective system to manage, archive and keep track of. And this is where we will lend you a hand with our Call-Centre Solutions - Claritas CRM Product Suite.

The ClaritasCRM Product Suite is our in-house specially-designed complete call centre solution that runs on Windows Microsoft .NET platform, with a Microsoft SQL or Oracle database. The product suite is available as an On-Site application, or as Software-As-A-Service (SaaS) edition; both catering to our various clients’ needs. There are mainly 3 main modules in the CRM product suite, for sales, marketing and customer service respectively:

CRM for Support

Customer satisfaction directly translates into brand loyalty. ClaritasCRM lets your keep track customer feedback from various sources (website, emails and calls). You can effectively monitor customer service internal KPI, hence ensuring your SLA commitment to your client is met!

CRM for Sales

Harness lead into opportunities, and converting them into your customers! We provide you the perfect sales force system to track your sales activities and forecast sales pipeline.

CRM for Marketing

Transform your traditional marketing process into an automated workflow. We provide you a tool to centralize tracking of leads and campaign information, making data collaboration & sharing across your organization seems so simple..